The Data Request Management feature is a robust tool within the merchant's Shopify platform designed to assist in managing customer personal data requests in compliance with data protection regulations like the GDPR and CCPA.

This feature streamlines the process of handling personal data requests, providing the necessary tools for merchants to respond efficiently and transparently to customer inquiries, as well as to maintain compliance with relevant data privacy laws.

Key Points on Data Requests Under GDPR and CCPA

GDPR Key Points:

  • Right of Access: Individuals have the right to access their personal data and details about how this data is processed. (Article 15)

  • Right to Rectification: Individuals can have incorrect personal data rectified. (Article 16)

  • Right to Erasure: Also known as the 'right to be forgotten', this allows individuals to request the deletion of their data under certain conditions. (Article 17)

  • Right to Restriction of Processing: Individuals can request the restriction of processing of their personal data. (Article 18)

  • Right to Data Portability: Individuals can request a copy of their personal data in a structured and commonly used format. (Article 20)

  • Right to Object: Individuals can object to the processing of their personal data in certain circumstances. (Article 21)

CCPA Key Points:

  • Right to Know: Consumers can request to know the specific pieces of personal information a business has collected about them. (Sections 1798.100-1798.110)

  • Right to Delete: Consumers can request the deletion of their personal information from a business's records with certain exceptions. (Section 1798.105)

  • Right to Opt-Out: Consumers can opt-out of the sale of their personal information. (Section 1798.120)

  • Right to Non-Discrimination: Consumers are entitled to exercise their rights without discriminatory treatment by the business. (Section 1798.125)

For comprehensive details on these regulations, please review the complete legal texts:

Feature Components

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